We use different delivery channels depending of shipping location and current product demand. For all order we provide tracking number.

Free Delivery – 12-21 day depending on time of the year and current demand. If ordering ahead of holidays, please order earlier.
Premium Delivery – Not available for every product. Takes 1-3 business days

Yes indeed, you can do this through your customer login. Or just contact us and we will be happy to help.

Nothing to worry, contact us and we can arrange a refund or a replacement for you.

You can find full contact details on our contact us page.

If you get an error message when you order, nine times out of ten it’s because the billing address you entered does not EXACTLY match the billing information associated with your credit card. Even if you receive your statement to that address, the billing info the card issuer has on file may be different. In these cases, you have to check with the card issuer and make sure the billing info they have on file matches what you’re entering on our site. Also make sure you’ve checked your card balance, you might have insufficient funds.

Standard shipping is free for every product in store.

We can proudly say that we ship to any country in the world. Please be advised that shipping time may vary.

5 days after your order is shipped, tracking number is generated and automatically sent to your email address.

You can if you are fast enough! Since we process orders quickly (most are shipped within 24 hours or much, much sooner!), you will need to contact our Customer Support center, or use Live Chat online, so staff can check the real-time status of your order and let you know if it can be canceled.

You can if you are fast enough! Since we process orders quickly (most are shipped within 24 hours or much, much sooner!), you will need to contact our Customer Support center, or use Live Chat online, so staff can check the real-time status of your order and let you know if any items can be added or removed from your order.